Last Updated: 19.07.2025
1. Acceptance of Terms
By using 28Flow’s automation platform, software, integrations, APIs, or associated services (“Services”), you (“User”, “Customer”, “Client”) agree to be bound by these Terms of Service (“Terms”). If you do not agree, do not use our Services.
2. Eligibility
You must be at least 16 years old (or the legal age in your jurisdiction), and have the authority to agree to these Terms. If representing a business, you confirm authority to bind your organization.
3. Description of Service
[Your Company Name] provides cloud-based workflow automation tools—allowing users to automate business processes via connectors, integrations, APIs, webhooks, triggers, and scheduled actions with thousands of SaaS, web, and online services. Features, offerings, integrations, or availability may change at any time without notice.
4. Account Registration and Security
You must provide accurate, complete information in account registration. You are responsible for keeping your credentials confidential, securing your API keys, and for all activity under your account. Notify us immediately of any unauthorized access.
5. Subscriptions, Fees, and Payments
- Certain features or usage volumes require a paid subscription, with prices and billing terms defined at signup or checkout.
- All prices are exclusive of applicable taxes unless stated otherwise.
- Payment is due in advance for the agreed term; late or failed payments may result in suspension or termination.
- Fees are non-refundable except where required by law.
6. Acceptable Use and Prohibited Conduct
You agree not to:
- Use the Services for any unlawful, harmful, fraudulent, or abusive activities, including (not limited to):
– Sending spam, unsolicited messages, or malicious automations
– Distributing viruses, malware, or exploiting vulnerabilities
– Violating the rights or terms of third-party services via automation
– Reverse engineering, accessing, or exploiting source code
– Overloading or disrupting the platform, systems, or networks - Attempt to gain unauthorized access to other users’ accounts or data.
- Automate or connect to third-party services in violation of their own terms/policies.
7. Data, Integrations, and Privacy
- By using the Services, you grant [Your Company Name] the rights to process, transmit, and store data necessary for your automations, as described in our [Privacy Policy].
- You retain full ownership of your data. Your data and credentials in integrations are never sold to third parties.
- You are responsible for the legality and compliance of the data and services you automate or connect through our platform.
8. Third-Party Integrations
- Integrations rely on APIs and services outside our control; we are not responsible for the availability, functionality, security, or data practices of any connected third-party app or service.
- You authorize us to transmit, process, or retrieve data as instructed by your workflows.
9. Intellectual Property
- All copyright, software, trademarks, know-how, and platform content—except user-owned data—remain the sole property of [Your Company Name] and its licensors.
- You may not copy, modify, or use our branding, documentation, or intellectual property without our written consent.
10. Service Changes, Updates, and Termination
- [Your Company Name] may add, change, suspend, or discontinue any feature or Service at any time for any reason.
- We may terminate or suspend your account or restrict access without notice for suspected or actual violation of these Terms, misuse, or legal/regulatory requirements.
11. Warranties and Disclaimers
- Services are provided “as is” and “as available,” without warranties of any kind—express or implied—including merchantability, fitness for a particular purpose, or non-infringement.
- Platform performance, integrations, API uptime, and compatibility with third-party services are not guaranteed.
- You are solely responsible for configuring and testing your automations and integrations.
12. Limitation of Liability
- To the maximum extent permitted by law, [Your Company Name] shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenues, or data, arising from use of the Services.
- In no event will our aggregate liability for claims exceed the fees paid by you in the 12 months preceding the claim.
13. Indemnification
You agree to indemnify, defend, and hold harmless [Your Company Name], affiliates, employees, and contractors from claims, losses, damages, costs, or expenses (including legal fees) related to your use of the Services, automations you create, or violation of these Terms.
14. Governing Law and Dispute Resolution
These Terms are governed by the laws of [your jurisdiction; e.g., State of Delaware, USA].
Disputes will be resolved exclusively in the courts of [insert jurisdiction], unless otherwise stated in mandatory local law.
15. Modifications to Terms
We may update these Terms at any time. Updates are effective when posted on our website or communicated to users. Continued use of the Services after updates signifies acceptance of the new Terms.
16. Contact Information
For questions or concerns regarding these Terms, contact:
28Flow
Beblerjev trg 14, 1000 Ljubljana
[info@28flow.com]
